Frequently Asked Questions
Have a question? Hopefully we've answered it below. If not, no sweat! Reach out to us and we'd be happy to chat.
Frequently asked questions
What forms of payment do you accept?
We currently accept all major credit cards: Visa, MasterCard, Discover, American Express, Diners Club, Shop, PayPal, Apple Pay and Google Pay for all orders.
Why won't my payment go through?
Encountering checkout issues can be frustrating. Make sure the billing address matches the one associated with your credit card. If your browser has been open for a while, pressing CTRL + F5 to refresh the page might help. If the problem persists, contact our customer support team.
Can I cancel my order?
Wanna cancel your order? No sweat, just shoot us a message on our Contact page ASAP. If your goodies are already on their way, peep our exchange and return policy for the next steps.
Why am I not getting my order and shipping confirmation emails?
Not seeing your order or shipping confirmation emails? They might be in your "junk" or "spam" folder. Adding us to your safe sender list ensures you’ll receive our emails directly.
Do you ship world-wide?
Shipping worldwide? You bet! We ship to most places around the globe. If there’s a spot we can’t reach, we’ll let you know pronto.
What is the status of my order?
To view the status of your order click on the "My Account" link found at the top of the page. You will be able to view your order history and get detailed information on the progress of your order.
Do you take phone orders?
No. All orders are placed online through our website.
Can my purchase be marked as a "gift" to avoid customs duties?
Due to Customs regulations, we're unable to label merchandise as a "gift." It's also important to note that our store doesn't cover customs or duties fees. Any customs fees, taxes, and duties are the sole responsibility of the customer.
Couldn't find your answer?
We're here to help. If you couldn't find the information you were looking for, please reach out to us directly. Our team is eager to assist you.